How BPD Consulting handles personal information.

Who We Are

BPD Consulting is an AI, software and technology consulting business based in Perth, Western Australia. In this policy, “BPD Consulting”, “we”, “us” and “our” refer to BPD Consulting. ABN 80 934 988 368.

You can contact us about privacy matters at info@bpdconsulting.au.

Personal Information We May Collect

The kinds of personal information we may collect and hold include:

• name, role, business name and contact details;
• information provided through enquiries, meetings, emails, forms, proposals or projects;
• billing, payment and business administration information;
• information about your business needs, systems, tools, workflows and project requirements;
• website usage information, such as pages viewed, interactions, approximate location, browser and device information, referral source and analytics identifiers; and
• any other information you choose to provide to us.

We do not generally seek to collect sensitive information, such as health information or information about racial or ethnic origin, political opinions, religious beliefs, criminal records or biometric information. If sensitive information is relevant to a specific project, we will only collect it where reasonably necessary and with consent or where otherwise permitted by law.

How We Collect Personal Information

We may collect personal information directly from you when you:

• contact us by email, LinkedIn, phone, meeting or another communication channel;
• ask for a proposal, quote, discovery session or consulting engagement;
• provide documents, access, credentials, business context or project information;
• subscribe to updates or participate in marketing, training or events; or
• use our website or interact with our online content.

We may also collect information from public sources, referrals, professional advisers, business partners, service providers, or external tools used during a project.

Why We Use Personal Information

We collect, hold, use and disclose personal information for purposes including:

• responding to enquiries and communicating with clients, prospective clients and suppliers;
• scoping, delivering and managing consulting, AI, software and strategy projects;
• preparing proposals, agreements, invoices, records and project documentation;
• providing training, implementation support, workflow automation and technical services;
• improving our services, website, internal processes and client experience;
• marketing our services where permitted by law and allowing recipients to opt out; and
• meeting legal, accounting, insurance, security and compliance obligations.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:

• technology, hosting, software, communications and cloud service providers;
• Google, as the provider of our consent controlled Google Analytics 4 setup;
• professional advisers such as accountants, lawyers, insurers and business advisers;
• contractors, developers or specialist delivery partners engaged to support client work;
• payment, finance and administration service providers; and
• regulators, government bodies or other parties where required or authorised by law.

We do not sell personal information. If we engage third parties to handle personal information, we take reasonable steps to ensure they handle it appropriately.

Overseas Disclosure and Cloud Services

Some tools and service providers we use may store or process information outside Australia, including through cloud hosting, email, analytics, AI, project management, collaboration and software development platforms. Google operates globally, so analytics information may be processed in the United States and other countries where Google or its service providers operate.

The countries involved may vary depending on the provider and project. Common locations may include the United States, the United Kingdom, the European Union, Singapore and other jurisdictions where our service providers or their infrastructure are located.

Security and Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, password management, secure cloud services, limited access to project information, and appropriate administrative safeguards.

We retain personal information for as long as reasonably required for the purposes for which it was collected, including project delivery, business records, legal obligations, dispute resolution, accounting and insurance purposes. When information is no longer required, we will take reasonable steps to delete it, remove identifying details from it, or securely archive it.

Website Analytics, Cookies and AI Tools

Our website uses Google Analytics 4, provided by Google, to help us understand visits, navigation, website performance and which content is useful. The Google tag loads with analytics storage denied unless you have previously accepted analytics.

Google Analytics may collect pages viewed, referral information, interactions, approximate location, and browser and device details. It uses first party cookies such as _ga and _ga_<container-id> to distinguish visitors and sessions. These cookies may remain for up to two years unless they are deleted sooner.

Before you accept analytics, Google Analytics does not set or read analytics cookies. It may send limited measurements without cookies, including consent state and basic request information. If you accept, analytics storage becomes available and the first party analytics cookies described above may be used.

Advertising storage, Google Signals and advertising personalisation are disabled. We do not intentionally send names, email addresses, message content or other contact form details to Google Analytics. A successful enquiry may be recorded as a lead event without the form contents.

You can accept or decline analytics when the choice appears, and change your decision at any time through Cookie settings in the footer. Declining keeps analytics storage denied and removes Google Analytics cookies from this site. You can also delete or block cookies through your browser or use Google’s Analytics opt out add on.

Google explains how it uses information from sites that use its services in its partner sites privacy information.

As an AI and software consultancy, we may use AI tools and software platforms to support business operations and client work. Where personal information is involved, we aim to use these tools in a way that is appropriate to the context, project requirements, confidentiality obligations and applicable law.

Access and Correction

You may request access to personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us at info@bpdconsulting.au. We may need to verify your identity before responding. We will respond within a reasonable period and in accordance with applicable law.

Privacy Complaints

If you have a privacy concern or complaint, please contact us first at info@bpdconsulting.au. Please include enough information for us to understand and respond to your concern.

We will consider your complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal obligations or privacy practices. The current version will be published on this website with the date it was last updated.